To be transparent with you, there were two malicious and false negative reviews on google that never were clients, nor are associates of clients.
My response to them?

“We have no record of you as a client, and this review appears to be baseless. False and misleading reviews not only damage the reputation of hardworking businesses but also undermine the integrity of genuine customer feedback. If you have any legitimate concerns, we encourage you to contact us directly to resolve them. Otherwise, this review serves no constructive purpose.”